Live Status\Incident History

May 5, 2025

Partial Hotel unavailability

Missing Data

Opened: May 5, 2025, 2:25 PM UTC

Duration: 4h 50m

Affected services:Platform


  • Investigating
    May 5, 2025, 2:25 PM UTC

    We are investigating a significant drop in hotel catalog availability. Some Page linked to past hotel bookings or related with affected hotel may not load correctly or display an error message

  • Identified
    May 5, 2025, 4:00 PM UTC

    We identified the issue and are re-estabilishing the missing hotel catalog information

  • Monitoring
    May 5, 2025, 4:30 PM UTC

    We are monitoring an improvement on hotel hits, error rate is gradually reducing while the catalog is being populated

  • Resolved
    May 5, 2025, 7:15 PM UTC

    The situation is back to normal, all the catalog is available and error rate dropped to normality

March 27, 2025

Site Unreachable

Degraded Performance

Opened: Mar 27, 2025, 9:49 AM UTC

Duration: 21h 8m 1s

Affected services:Enterprise API


  • Opened
    Mar 27, 2025, 9:49 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Mar 27, 2025, 9:51 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Mar 27, 2025, 10:00 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Mar 27, 2025, 10:19 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Mar 27, 2025, 10:41 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Mar 27, 2025, 10:43 AM UTC

    Issue resolved on monitor recovery.

  • Unresolved
    Mar 27, 2025, 11:11 AM UTC

    Issue re-opened on monitor failure.

  • Resolved
    Mar 28, 2025, 7:55 AM UTC

November 20, 2024

Connectivity issues

Degraded Performance

Opened: Nov 20, 2024, 8:26 AM UTC

Duration: 6h 59m 42s

Affected services:PlatformEnterprise API


  • Opened
    Nov 20, 2024, 8:26 AM UTC

    We are experiencing some intermittent connectivity issues. Impact: Some users may experience: - Delayed response times - Occasional timeouts - Brief interruption in services - Inconsistent API responses The team is working on it with high priority.

  • Identified
    Nov 20, 2024, 2:54 PM UTC

    We identified the issue and are mitigating it to re-enable traffic on platform. Impact: - some users could still experience some lag or slowness but overall the platform will become functional gradually The team is still working on it with high priority to stabilize the situation

  • Monitoring
    Nov 20, 2024, 3:16 PM UTC

    The platform is available to all the users. If you are still experiencing some issue we recommend to logout and make a new access to the platform We are constantly monitoring the situation

  • Resolved
    Nov 20, 2024, 3:26 PM UTC

    All systems are responsive

October 30, 2024

Site Unreachable

Outage

Opened: Oct 30, 2024, 8:20 AM UTC

Duration: 4m 13s

Affected services:Enterprise API


  • Opened
    Oct 30, 2024, 8:20 AM UTC

    Issue opened on monitor failure.

  • Resolved
    Oct 30, 2024, 8:24 AM UTC

    Issue resolved on monitor recovery.